Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Opened products and used products aren't eligible to be returned for a refund.
For digitally delivered items, like trust paperwork. We retain the right to not offer a refund for digitally delivered items, if we have made revisions to the delivered trust, or have delivered the trust, physically mailed the trust etc.
There is generally no obligation to provide a refund for digitally delivered items in situations like the following:
- you don't want it after you've downloaded it;
- the item did not meet your expectations;
- you simply change your mind;
- you bought an item by mistake;
- you do not have sufficient expertise to use the item;
- you ask for goodwill; or
- you can no longer access the item because it has been removed (we advise you to download items as soon as you have purchased them to avoid this situation).
We do not refund out bound shipping for returns of physically mailed products or provide return shipping for items that are approved to be returned. We don't refund shipping for orders that are returned due to incorrect shipping addresses. Due to the current Coronavirus Situation shipment transit times quoted by carriers are not guaranteed. They are merely an estimate. We do not refund shipping if the estimated transit times is longer than quoted from the carrier. Please see the carrier notices below.
COVID-19 CONTINUITY OF OPERATIONS UPDATE Expected Delivery Changes for Priority Mail and First-Class Package Services
Effective April 17, 2020:
The Postal Service’s flagship Priority Mail Express service, which guarantees overnight service, will not change.Service commitments for local 1-day Priority Mail will not change.
Priority Mail’s two and three day service commitments now will be extended to three and four days respectively. Customers will continue to receive end-to-end visibility and improved product tracking, as well as up to $50 in free insurance.
"Impact of the Coronavirus on our Service Guarantee.
(as of March 26, 2020)
Within the U.S., UPS is designated among the government’s critical infrastructure and, therefore, continues to operate. The Novel Coronavirus pandemic has created unprecedented complexities, which have required us to constantly reassess our operations. Our highest priority is to help ensure the health and safety of our employees, customers, and suppliers.
Suspension of Service Guarantee
Effective March 26, 2020 and until further notice, we have suspended the UPS Service Guarantee for all shipments from any origin to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of March 24, 2020.
As the effects of the Coronavirus impact our infrastructure, we will continue to seek guidance from local, state, and national government entities to ensure that we fully align with their regulations. We are committed to continue operating globally except where constrained by government restrictions.
Changes to Commitment Times
Delivery times for UPS Next Day Air Saver® and UPS 2nd Day Air A.M.® services scheduled for delivery on or after March 30, 2020 will be extended to end-of-day until further notice. In addition, the UPS Service Guarantee continues to be suspended for all shipments until further notice."
Refunds (if applicable)
To complete your return, we require a receipt or proof of purchase. Opened products and used products aren't eligible to be returned.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.